Privacy Policy

Welcome to Trevin Webb Insurance Agency. We are dedicated to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from you when you visit trevinwebbinsurance.com (the “Website”) or use the services we provide (the “Service”). It also describes how we use, share, and protect your information, and the choices you have regarding your information. This policy is designed to comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and relevant telecommunication privacy standards.

Last updated: September 29, 2026

Scope

This Privacy Policy applies to all individuals and entities who interact with the Website and the Service, regardless of their location. It covers information collected through our website, SMS/MMS communications, and any other electronic means of interaction. Please read it carefully to understand our practices.

SMS Privacy, Consent, and Mobile Information

Trevin Webb Insurance Agency may collect your mobile phone number, SMS opt-in status, consent records, messaging preferences, and related information when you choose to receive text messages from us. This information may be collected when you submit an online form, request an insurance quote, communicate with us, or otherwise provide consent to receive SMS/text messages.

If you have opted in to receive SMS/text messages from Trevin Webb Insurance Agency, you may receive messages related to insurance quotes, policy review reminders, renewal follow-ups, appointment reminders, customer care, billing or account-related inquiries, documentation requests, and marketing messages related to insurance products and services, including home and auto insurance bundle quote opportunities.

Message frequency may vary; you may receive up to 4 SMS messages per week. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or contact us at (503) 667-2820 or info@trevinwebbinsurance.com. Consent to receive SMS/text messages is not a condition of purchase.

Phone numbers provided for SMS opt-in will remain confidential and will not be shared with any third parties. Mobile opt-in data, SMS consent records, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.

When collecting personal information, particularly for activities that involve telephony services such as SMS/MMS messaging, we adhere to stringent consent requirements. Explicit, informed, and unambiguous consent is obtained from all individuals prior to the collection of their personal data, including clear and conspicuous opt-in mechanisms for marketing communications, in line with standards set by bodies such as the CTIA and requirements under the TCPA and GDPR. Your consent may be withdrawn at any time.

Types of SMS Communications

If you have consented to receive text messages from Trevin Webb Insurance Agency, you may receive:

• Insurance quotes and quote follow-ups
• Policy review and renewal reminders
• Appointment reminders
• Customer care and documentation requests
• Billing or account-related inquiries
• Promotions or offers, where you have opted in to marketing messages

An example of a message you might receive: “Good morning [First Name], here is the auto quote coming back at a great rate of [Value] for 6 months, although rates can change according to what coverages you want or don’t want. I do need to verify some information to finalize the quote and likely improve the premium further, so please reach out and I will be happy to do that for you. Talk soon, have a blessed day! Reply STOP to opt out.”

Opt-In and Opt-Out

Opt-in. You may opt in to receive SMS messages from Trevin Webb Insurance Agency by submitting an online form and selecting the SMS consent checkbox. The SMS consent checkbox is optional and is not required to submit the form. If you do not wish to receive SMS messages, do not check the SMS consent box. The opt-in language on our forms reads substantially as follows:

“By providing your phone number and checking this box, you agree to receive SMS/text messages from Trevin Webb Insurance Agency regarding insurance quotes, policy review reminders, renewal follow-ups, appointment reminders, customer care, and marketing messages related to insurance products and services, including home and auto bundle quote opportunities. You are opting into marketing texts if you select the marketing text message option. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share or sell mobile information with third parties for promotional or marketing purposes. Consent is not a condition of purchase. For more information, please review our Privacy Policy and Terms & Conditions.”

Opt-out. You may opt out of receiving SMS/text messages at any time by replying STOP to any SMS message you receive from us. After you opt out, you may receive one final confirmation message. You may also contact us at (503) 667-2820 or info@trevinwebbinsurance.com to request removal from our SMS messaging list.

Help. If you need assistance with SMS/text messages from us, reply HELP to any message, call (503) 667-2820, or email info@trevinwebbinsurance.com.

Consent tracking. We keep records of consent, including timestamps and the method of opt-in, so that proof of consent can be provided if requested by carriers or regulatory bodies.

Information We Collect

Personal information. Your full name, email address, postal address, telephone number, and similar contact information, together with the coverage details you choose to share with us when you request a quote or contact us.

Usage information. Your IP address, the pages and features you use, records of calls and messages exchanged with us, and click patterns on the Website.

Anonymous information. Aggregated data that cannot be used to identify you, used for market research, service improvement, and performance monitoring.

Additional information. Business name, demographic details, and how you found us, where you provide them.

We do not collect payment card details through this Website. If a payment is ever taken, it is handled by the insurance carrier or a payment processor under their own terms and in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

How We Use Your Information

• Quoting and servicing. To quote, place, and service insurance policies and to respond to your enquiries.
• Access and security. To verify identity, control access, and protect against unauthorized access and other security threats.
• Personalization. To tailor content and service offerings to your interests.
• Promotions and marketing. To send you materials about our products and services, where you have consented to receive them.
• Customer contact. To send service notifications, provide support, and collect feedback.
• Internal and administrative purposes. Analysis, audits, compliance, and risk management.
• Legal compliance. To meet legal obligations, respond to lawful requests, and enforce our terms.

No Sale or Sharing of SMS Information

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Text messaging originator opt-in data, SMS consent records, mobile phone numbers provided for SMS purposes, and SMS messaging preferences are excluded from all categories of personal information that may otherwise be shared, and will not be sold or shared with any third parties or affiliates for their own promotional or marketing purposes.

We may share your personal information, including your mobile phone number, SMS opt-in status, or consent records, with service providers only as necessary to deliver our messaging services. These may include messaging platform providers, phone companies, carriers, and technology vendors. They are not permitted to use your SMS information for their own marketing or promotional purposes.

Outside of SMS information, we may share personal information with insurance carriers, underwriters, and other partners strictly as needed to quote and service your coverage, and under confidentiality obligations. We do not sell your personal information.

Information Storage and Security

We protect your information with physical, electronic, and managerial safeguards. Personal information is stored on secure servers, encrypted at rest using industry standards such as AES-256 and in transit using Transport Layer Security (TLS). Access is granted on a need-to-know basis and reviewed regularly, multi-factor authentication is required for sensitive systems, and backups are held securely so that data can be recovered after a failure.

Retention. We keep personal data only as long as necessary for the purposes for which it was collected, for the life of the business relationship, or as required by insurance, tax, and other applicable laws. When data is no longer needed it is securely deleted or anonymized.

Legal Requirements

We may disclose personal information where necessary to comply with applicable law, regulation, legal process, or a governmental request; to protect the rights, property, or safety of Trevin Webb Insurance Agency, our clients, or the public; or to enforce our agreements. In such cases we limit disclosure to what the law requires.

Cookies and Tracking Technologies

We use essential cookies for security and basic site functions, performance cookies to understand how the site is used, functionality cookies to remember your preferences such as language, and, with your consent, targeting cookies to measure advertising. You can control cookies through your browser settings.

We also use web beacons in emails and on the site to understand whether messages are opened and how pages are used, and server log files that record IP address, browser type, internet service provider, referring and exit pages, timestamps, and clickstream data.

Your Rights and Choices

• Access and correction. You may request a copy of the personal information we hold about you and ask us to correct anything inaccurate or incomplete.
• Marketing emails. Every marketing email includes an unsubscribe link, and you may contact us at any time to change your preferences.
• SMS messages. Reply STOP to any message to opt out, or HELP for assistance.
• Deletion. You may request deletion of your personal information. We will action it unless we are required to retain the information by law or for legitimate business purposes, and residual copies may remain in backups for a limited period.
• Complaints. Contact us first and we will investigate and respond. If you are not satisfied, you may lodge a complaint with your data protection authority, or with the California Attorney General’s Office if you are a California resident.

International Data Transfers

Where personal information is transferred internationally, we rely on recognized transfer mechanisms such as adequacy decisions and Standard Contractual Clauses, and we apply encryption and secure transmission protocols in transit and at rest. For transfers involving telephony services we comply with applicable telecommunications rules, and for insurance services with the rules governing policyholder information, claims data, and cross-border supervision.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them, in line with the Children’s Online Privacy Protection Act (COPPA). If we learn that we have collected such information, we will delete it promptly. We do not direct telemarketing or text messaging at minors. Where insurance products involve a minor, such as life or health coverage arranged by a parent or guardian, information is used solely for those insurance purposes.

Parents and guardians may review, amend, or request deletion of a child’s personal information by contacting us at info@trevinwebbinsurance.com.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Material changes will be announced by a prominent notice on this website and, where we hold your email address, by email. The effective date will be stated in the notice, and your continued use of the Website and the Service after that date means you accept the revised policy. Previous versions are available on request.

Contact Information

Trevin Webb Insurance Agency
21901 NE Halsey St. Ste 203, Fairview, OR 97024
Phone: (503) 667-2820
Email: info@trevinwebbinsurance.com
Website: trevinwebbinsurance.com

For questions about this policy, your personal information, SMS messaging, or a policy or claim, email info@trevinwebbinsurance.com or call (503) 667-2820 during office hours, Monday to Friday, 9:00 AM to 6:00 PM Pacific time. You may also write to us at the address above or use the contact form on this website.

Dispute Resolution and Governing Law

If you have a concern, please contact us first so that we can try to resolve it informally. If that does not resolve matters, the parties may agree to mediation, and then to arbitration conducted under the rules of the American Arbitration Association or a comparable body, with the arbitrator’s decision binding and enforceable in a court of competent jurisdiction. Litigation is a last resort.

This Privacy Policy is governed by the laws of the State of Oregon, without regard to its conflict of laws principles, and any proceedings shall be brought in the state or federal courts located in Multnomah County, Oregon. Disputes relating to insurance services are also subject to the rules of the applicable state insurance regulatory authority, and disputes relating to telecommunications services to the rules of the Federal Communications Commission where applicable.